Lufthansa: Service Innovation

Lufthansa is a brand that not only cares about the experiences of their customers, but also of their crew. When cabin crew work long haul flights, their layovers last roughly four days.

We worked together with the innovation team and 25 crew members to develop a crew app that would serve to help the team discover, connect, and simply get more out of the great locations they visit around the world.

Contact:

If you want to know more about this case study and how LHBS might help you to understand today and shape tomorrow, please get in contact with:

Joanna Bakas, Managing Partner

jb@lhbs.com / +49 151 6462 0741


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Mercedes-Benz: Retail Experience

The Mercedes-Benz Salzufer dealership in Berlin is the the largest dealerships in Germany and one of the largest in the world for Mercedes-Benz. Once priding itself as being the "dealership of the future," the space and the service is no longer seen as innovative and cutting-edge.

With benchmarking and gap analyses, we worked with the client to reinvent the possibilities along the customer journey in terms of search, shop, service, aesthetics and added value to redefine the experience of buying a Mercedes-Benz.

Further reading:

Contact:

If you want to know more about this case study and how LHBS might help you to understand today and shape tomorrow, please get in contact with:

Stefan Erschwendner, Managing Partner

se@lhbs.com / +49 151 6462 0729


Additional Case Studies: