Lufthansa: Service Innovation

Lufthansa is a brand that not only cares about the experiences of their customers, but also of their crew. When cabin crew work long haul flights, their layovers last roughly four days.

We worked together with the innovation team and 25 crew members to develop a crew app that would serve to help the team discover, connect, and simply get more out of the great locations they visit around the world.


If you want to know more about this case study and how LHBS might help you to understand today and shape tomorrow, please get in contact with:

Joanna Bakas, Managing Partner / +49 151 6462 0741

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