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Understand Today.
Shape Tomorrow.®

We make legacy organizations customer-centric and agile.
We’re a boutique Strategy & Innovation firm, with a heart in Berlin,
and feet all over Europe.

We make legacy organizations customer-centric and agile. We’re a boutique Strategy & Innovation firm, with a heart in Berlin, and feet all over Europe.

WHAT WE DO

We create & capture value.

We create & capture value by helping legacy organizations harness the value of the digital age by exploiting current business models and exploring opportunities to deliver customer value which result in added revenue.Our process and solutions are customer-centric and agile to ensure your company’s success, today and tomorrow.

We help legacy organizations harness the value of the digital age by exploiting current business models and exploring opportunities to deliver customer value which result in added revenue.Our process and solutions are customer-centric and agile to ensure your company’s success, today and tomorrow.

Our Numbers

Results matter.
Value added.

Value delivered and captured for clients.

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Tap numbers to reveal

Marketing automation sales growth within 2 months

Venture capital raised for innovation projects

Time to market reduction
within one year

Identified cost savings
across client businesses

Customer acquisition costs reduced within 3 months

NPS for agile transformation consulting

OUR NUMBERS
Marketing automation sales growth within 2 months
Venture capital raised for innovation projects
Time to market reduction within one year
Identified cost savings across client businesses
Customer acquisition costs reduced within 3 months
NPS for agile transformation consulting
Client cases

Good Things

First Digital-only Customer Appreciation Program. Fully functioning MVP ready for launch after 3 months.

From Zero
To Zak

Nomination for HANDELSBLATT DIAMOND STAR – DIGITAL BANKING AWARD 2018 in Digital Retail Banking and the Banking Tech Awards 2018.

Explore more client cases.

Small
is 
our biggest strength.

Small is 
our
biggest strength.

They say bigger is always better. We say smaller is always smarter.
Less rumble, less fumble, less huff, less puff.

While big gets more coffee, small just gets it done.
For small, all wins start with a fail. Big doesn’t dare to try.

Big loves perfect CVs, small builds perfect all-stars.
Yep, big has the logo, but small has its people.

Sure, big packs a good punch, but it’s small that lands the knock-out.
Because when big scratches at the wall, small’s already found a hammer.

We may be outnumbered, but we’re far from outwitted.
We’re small. Small by design.

They say bigger is always better. We say smaller is always smarter. Less rumble, less fumble, less huff, less puff.

While big gets more coffee, small just gets it done. For small, all wins start with a fail. Big doesn’t dare to try.

Big loves perfect CVs, small builds perfect all-stars. Yep, big has the logo, but small has its people.

Sure, big packs a good punch, but it’s small that lands the knock-out. Because when big scratches at the wall, small’s already found a hammer.

We may be outnumbered, but we’re far from outwitted.

We’re small. Small by design.

Latest

Featured news, insights & tools.​

In this Industry Pulse, we have a look at how leading Austrian private banks, such as Bankhaus Spängler, Wiener Privatbank and Schoellerbank, are preparing for this customer shift.

Get insights on

  • The digital sales and CRM approach of the competitive set
  • What digital ecosystem is offered to new and existing clients, and how they compare to each other
  • What topics the industry as a whole should consider in order to prepare for the new breed of clients.

Reducing churn is a massive undertaking for any corporation. In this article we want to inspire you with examples on how high-growth startups keep retention high and churn low. Any large organization should be able to copy these tactics. Long read, get yourself a cup of tea or coffee.

Anomalies spotted as a result of COVID-19 outbreak. What will stick and become an actual trend in the ‘New Normal’?

In this report, we look at a few of the anomalies within consumer behavior. Anomalies can be signs of the ‘next big thing’ lurking right around the corner.

What to expect:

  • 8 anomalies
  • 15+ cases from Europe, US and Asia
  • areas covered: dating, travel, fashion & luxury, insurance and wellbeing, experiences

About the webinar:

Learn how you can adapt to changing customer behavior due to Covid-19, based on successful adaption of leading brands you know and love.

Don’t worry if you missed it. We’ve got you covered. Click the button below to get your full experience — you can download your copy of the webinar and watch it on demand.

More Customer Insights, Reports And Tools

More Customer Insights, Reports And Tools

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Become part of our global group of innovators and get ready to be inspired with the latest insights, reports and tools.
The New Normal.

The COVID-19 outbreak is a new global reality that arrived fast and unexpectly, resulting in the birth of completely unfamiliar business context. With the beginning of the new calendar and fiscal years, businesses have seen their plans for 2020 become obsolete over the course of a few weeks. Undoubtedly as part of immediate crisis management, business leaders are coping with today but also revising plans, projections and priorities for what many are calling the ‘New Normal’.

NEW