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In this Industry Pulse, we have a look at how leading Austrian private banks, such as Bankhaus Spängler, Wiener Privatbank and Schoellerbank, are preparing for this customer shift.

Get insights on

  • The digital sales and CRM approach of the competitive set
  • What digital ecosystem is offered to new and existing clients, and how they compare to each other
  • What topics the industry as a whole should consider in order to prepare for the new breed of clients.

Reducing churn is a massive undertaking for any corporation. In this article we want to inspire you with examples on how high-growth startups keep retention high and churn low. Any large organization should be able to copy these tactics. Long read, get yourself a cup of tea or coffee.

Anomalies spotted as a result of COVID-19 outbreak. What will stick and become an actual trend in the ‘New Normal’?

In this report, we look at a few of the anomalies within consumer behavior. Anomalies can be signs of the ‘next big thing’ lurking right around the corner.

What to expect:

  • 8 anomalies
  • 15+ cases from Europe, US and Asia
  • areas covered: dating, travel, fashion & luxury, insurance and wellbeing, experiences

About the webinar:

Learn how you can adapt to changing customer behavior due to Covid-19, based on successful adaption of leading brands you know and love.

Don’t worry if you missed it. We’ve got you covered. Click the button below to get your full experience — you can download your copy of the webinar and watch it on demand.

AGILE GUIDE SERIES

Meet
your
guides

A playbook for running successful sprints within your organization. We’ve broken down each step of the process, from setting up a team to moving through each Sprint for an easy-reference guide every team can use.

The Agile Org Guide explores insights into the reality of Agile within established organizations by addressing and debunking the most widely circulated myths.

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How to reduce churn: 10+ ideas to keep your customers

Pandemic Anomalies

Private Banking
Austria Industry Pulse: Digital Transformation

Are You Future Ready?

Are you ready for the new normal?

Report: 5G Innovation Radar

23 Signs Of Fintech Winning Over SMEs

Asia Fintech Report

Create A Success Case For Your Agile Transformation – Then Scale It

Neobanks: Postponing Profit To Grow Customer Base

Touch-Point Technology

Next generation of banking

Next Generation Of Banking

Tech At Every Step Of The Retail Customer Journey

New Store Concepts

(R)evolution Of Sportswear

New Era Of Brand Activism

2018: The Year Of Brick-And-Click

Spotify: Dominating Music In Real Time

Influencers Now: The Current State Of Influencer Marketing

6 Customer Experience Trends Of 2017

giffgaff’s Strategy: The Underdog Leading In CX

From Wasted To Wellbeing: Fostering A Sense Of Community In Festivals Of Exercise

The Near Future Of The On-Demand Economy

Sustainability: Ecology & Economy

The Near Future Of Retail

There Is A Bot For That

The Rich Silver Economy

Beauty & Tech

Case Study: Volvo – Always Put People First

The Near Future Of Automotive Industry

Home Appliance

The Near Future Of Added Value Services In CPGs

LHBS Study: Collecting And Sharing Insights

Chatification

Stefan Erschwendner At ADC Young Talents Congress

Vice Media

Joanna Bakas: The Power Of Unlearning

A Practical Guide To Business Modeling

The Near Future Of Telecom

The Near Future Of Travel

#momwasright: From Insights To Execution

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LHBS and Frontira join forces

We have been partners for several years, sharing similar mindset and complementing each other on skillet and expertise. Our market asked for it, we delivered.

The New Normal.

The COVID-19 outbreak is a new global reality that arrived fast and unexpectly, resulting in the birth of completely unfamiliar business context. With the beginning of the new calendar and fiscal years, businesses have seen their plans for 2020 become obsolete over the course of a few weeks. Undoubtedly as part of immediate crisis management, business leaders are coping with today but also revising plans, projections and priorities for what many are calling the ‘New Normal’.

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