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In this Industry Pulse, we have a look at how leading Austrian private banks, such as Bankhaus Spängler, Wiener Privatbank and Schoellerbank, are preparing for this customer shift.
Get insights on
- The digital sales and CRM approach of the competitive set
- What digital ecosystem is offered to new and existing clients, and how they compare to each other
- What topics the industry as a whole should consider in order to prepare for the new breed of clients.
Reducing churn is a massive undertaking for any corporation. In this article we want to inspire you with examples on how high-growth startups keep retention high and churn low. Any large organization should be able to copy these tactics. Long read, get yourself a cup of tea or coffee.
Anomalies spotted as a result of COVID-19 outbreak. What will stick and become an actual trend in the ‘New Normal’?
In this report, we look at a few of the anomalies within consumer behavior. Anomalies can be signs of the ‘next big thing’ lurking right around the corner.
What to expect:
- 8 anomalies
- 15+ cases from Europe, US and Asia
- areas covered: dating, travel, fashion & luxury, insurance and wellbeing, experiences
About the webinar:
Learn how you can adapt to changing customer behavior due to Covid-19, based on successful adaption of leading brands you know and love.
Don’t worry if you missed it. We’ve got you covered. Click the button below to get your full experience — you can download your copy of the webinar and watch it on demand.
A playbook for running successful sprints within your organization. We’ve broken down each step of the process, from setting up a team to moving through each Sprint for an easy-reference guide every team can use.
The Agile Org Guide explores insights into the reality of Agile within established organizations by addressing and debunking the most widely circulated myths.
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- Brand Strategy
- Business Innovation
- Covid19
- Customer Experience
- Insights
- New Ways of Working
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- September 21, 2020 10:52 am·
How to reduce churn: 10+ ideas to keep your customers

- August 12, 2020 11:07 am·
Pandemic Anomalies
Recent pandemic has shown us that change is constant. Some consumer trends have been accelerated and some slowed down. We have been observing a few anomalies within consumer behavior.
What is an anomaly?
It’s the simplest kind of insight or a single point that does not fit the usual pattern of its own historic data.

- August 11, 2020 10:02 am·
Private Banking
Austria Industry Pulse: Digital Transformation
In this Industry Pulse, we have a look at how leading Austrian private banks, such as Bankhaus Spängler, Wiener Privatbank and Schoellerbank, are preparing for this customer shift.

- June 8, 2020 10:28 am·
5 Critical Steps To Business Resilience

- May 27, 2020 9:58 am·
Faster, Better, Cheaper In Telecommunications

- May 5, 2020 9:00 am·
Are You Future Ready?

- April 22, 2020 12:49 pm·
11 Signs Of Behavioral Change That Will Stick In A Post Lockdown World

- April 17, 2020 10:39 am·
Are you ready for the new normal?

- April 3, 2020 5:24 pm·
Report: 5G Innovation Radar
In this report we look at 16 use case ideas across eight industries and assess how they will leverage 5G and the data economy to improve their industry value chains.

- April 1, 2020 10:48 am·
23 Signs Of Fintech Winning Over SMEs

- March 30, 2020 4:27 pm·
4 Opportunity Spaces To Innovate For An Ageing Population

- March 10, 2020 4:53 pm·
LHBS Innovation Toolbox

- February 27, 2020 2:08 pm·
Asia Fintech Report

- November 19, 2019 4:16 pm·
Building An Ambidextrous Organization. Getting The Best Out Of Two Worlds

- October 4, 2019 11:52 pm·
Measuring Innovation Pace In Fintech

- August 27, 2019 3:12 pm·
Business Design For Creating & Capturing Value: Play To Win Together

- August 14, 2019 4:15 pm·
Create A Success Case For Your Agile Transformation – Then Scale It

- July 31, 2019 5:14 pm·
3 Toughest Challenges Legacy Organizations Face Today

- July 29, 2019 11:50 am·
4 Steps To Launching A Unique Loyalty Program + A Use Case

- July 26, 2019 10:36 am·
The Paradox Of Innovation: How The Pursuit Of The New Often Leads To ‘More Of The Same’ And How To Avoid It.

- July 23, 2019 11:35 am·
Neobanks: Postponing Profit To Grow Customer Base

- July 15, 2019 12:05 pm·
Exploration and Exploitation in organizations – A framework for conscious balancing

- July 11, 2019 10:47 am·
10 Insights On Young Peoples’ Expectations Of Banks

- July 3, 2019 11:26 am·
Report: Next Generation Of Banking – From Legacy To Leader

- June 26, 2019 12:08 pm·
Customer Effort As A Measurement Of Business Success

- May 21, 2019 6:34 pm·
Agile Org Guide

- May 15, 2019 5:05 pm·
Empowering Agile Conference 2019

- April 6, 2019 12:02 am·
Touch-Point Technology

- April 4, 2019 11:21 pm·
Next generation of banking

- March 30, 2019 8:25 pm·
Blockchain In Business: Challenges And Use Cases

- November 8, 2018 8:35 pm·
Next Generation Of Banking

- September 20, 2018 9:29 pm·
Zak: Switzerland’s First Mobile Only Bank

- May 17, 2018 3:42 pm·
Tech At Every Step Of The Retail Customer Journey

- April 26, 2018 3:45 pm·
New Store Concepts

- April 19, 2018 3:50 pm·
The Retail Shift

- March 8, 2018 3:48 pm·
(R)evolution Of Sportswear

- February 8, 2018 4:00 pm·
New Era Of Brand Activism

- January 11, 2018 3:17 pm·
2018: The Year Of Brick-And-Click

- November 2, 2017 3:40 pm·
Spotify: Dominating Music In Real Time

- October 12, 2017 8:37 pm·
Influencers Now: The Current State Of Influencer Marketing

- August 30, 2017 3:47 pm·
6 Customer Experience Trends Of 2017

- July 21, 2017 3:36 pm·
giffgaff’s Strategy: The Underdog Leading In CX

- July 7, 2017 3:52 pm·
From Wasted To Wellbeing: Fostering A Sense Of Community In Festivals Of Exercise

- May 12, 2017 1:57 pm·
Everything You Thought About Customer Service & Loyalty Is Wrong

- May 3, 2017 1:11 pm·
Domino’s Strategy: From Pizza To Tech Giant

- March 17, 2017 4:03 pm·
The Near Future Of The On-Demand Economy

- March 9, 2017 12:45 pm·
Gen Z Girls: Living For Looks, Looking To Live

- February 10, 2017 6:00 pm·
Sustainability: Ecology & Economy

- February 6, 2017 3:56 pm·
A Little More Conversation: Branding With Voice UI

- December 16, 2016 5:58 pm·
Telstra: Strive To Serve & Know Customers Best

- November 25, 2016 3:33 pm·
Case Study: Airbnb – Capturing Every Step Of Your Travel

- November 11, 2016 5:56 pm·
The Near Future Of Retail

- November 4, 2016 5:54 pm·
There Is A Bot For That

- October 7, 2016 5:52 pm·
The Rich Silver Economy

- August 29, 2016 5:44 pm·
Beauty & Tech

- August 22, 2016 3:31 pm·
Case Study: Pokémon Go

- June 28, 2016 3:28 pm·
Case Study: Volvo – Always Put People First

- May 27, 2016 5:42 pm·
The Near Future Of Automotive Industry

- April 27, 2016 5:41 pm·
Home Appliance

- April 21, 2016 5:39 pm·
The Near Future Of Added Value Services In CPGs

- April 7, 2016 5:39 pm·
LHBS Study: Collecting And Sharing Insights

- April 7, 2016 5:34 pm·
Chatification

- March 16, 2016 3:25 pm·
Stefan Erschwendner At ADC Young Talents Congress

- March 9, 2016 12:38 pm·
Case Study: T-Mobile Un-carrier

- February 22, 2016 5:34 pm·
Influencer Marketing

- December 9, 2015 5:29 pm·
Vice Media

- December 2, 2015 4:28 pm·
Joanna Bakas: The Power Of Unlearning

- November 17, 2015 4:47 pm·
A Practical Guide To Business Modeling

- August 26, 2015 4:44 pm·
The Near Future Of Telecom

- August 24, 2015 4:40 pm·
7 Places To Look For Innovation Insights

- July 30, 2015 4:36 pm·
The Near Future Of Travel

- July 10, 2015 4:30 pm·
GlossyBox: How To Potentially Evolve A Subscription Model

- May 28, 2015 4:11 pm·
Making Innovation Happen: Stefan Erschwendner At Good School

- May 25, 2015 3:21 pm·
Untalk Review: Max Kickinger ‘Selling The Invisible’

- April 20, 2015 4:05 pm·