Our Content

— our content

Inspire and inform.

We are always curious about brand opportunities that lie at the crossroads of emerging consumer needs, enabling technology and market dynamics. What we learn, we like to share.

— Featured post

How does an organization manage short term profitability and long-term growth? Efficiency and innovation?

The answer to these challenges is the ‘ambidextrous organization’: an organization that balances the stability and scale inherent in legacy organizations with the much needed flexibility and speed to respond to changing customer and industry needs.

— TOOLS & Content

Innovation is a race toward customer relevance and the competition is racing at high speed. Benchmark your innovation pace with your competition.

Creating a referral program isn’t as simple as offering people money and saying, “Tell all your friends!” That’s why we’ve built a thought starter to whet your referral program appetite!

— AGILE GUIDE SERIES

Meet
your
guides

A playbook for running successful sprints within your organization. We’ve broken down each step of the process, from setting up a team to moving through each Sprint for an easy-reference guide every team can use.

The Agile Org Guide explores insights into the reality of Agile within established organizations by addressing and debunking the most widely circulated myths.

— AGILE GUIDE SERIES

A playbook for running successful sprints within your organization. We’ve broken down each step of the process, from setting up a team to moving through each Sprint for an easy-reference guide every team can use.

The Agile Org Guide explores insights into the reality of Agile within established organizations by addressing and debunking the most widely circulated myths.

The Referral Builder

Create A Success Case For Your Agile Transformation – Then Scale It

Neobanks: Postponing Profit To Grow Customer Base

Next Generation Of Banking

Tech At Every Step Of The Retail Customer Journey

New Store Concepts

The Retail Shift

(R)evolution Of Sportswear

New Era Of Brand Activism

2018: The Year Of Brick-And-Click

Spotify: Dominating Music In Real Time

Influencers Now: The Current State Of Influencer Marketing

6 Customer Experience Trends Of 2017

Touch-Point Technology: Transforming The Customer Journey

giffgaff’s Strategy: The Underdog Leading In CX

From Wasted To Wellbeing: Fostering A Sense Of Community In Festivals Of Exercise

Everything You Thought About Customer Service & Loyalty Is Wrong

The Near Future Of The On-Demand Economy

Sustainability: Ecology & Economy

Telstra: Strive To Serve & Know Customers Best

The Near Future Of Retail

There Is A Bot For That

The Rich Silver Economy

Beauty & Tech

Case Study: Pokémon Go

Case Study: Volvo – Always Put People First

The Near Future Of Automotive Industry

Home Appliance

The Near Future Of Added Value Services In CPGs

LHBS Study: Collecting And Sharing Insights

Chatification

Stefan Erschwendner At ADC Young Talents Congress

Vice Media

Joanna Bakas: The Power Of Unlearning

A Practical Guide To Business Modeling

The Near Future Of Telecom

The Near Future Of Travel

#momwasright: From Insights To Execution