Anomalies spotted as a result of COVID-19 outbreak. What will stick and become an actual trend in the ‘New Normal’?

Recent pandemic has shown us that change is constant. Some consumer trends have been accelerated and some slowed down. We have been observing a few anomalies within consumer behavior.

What is an anomaly?
It’s the simplest kind of insight or a single point that does not fit the usual pattern of its own historic data.

The demographics of private banking clients are shifting dramatically in the coming years, and with it, the expectations on private banking services. Organizations must prepare for a client that is more digitally affluent and develop digital services that help build, maintain and grow client relationships.

In this Industry Pulse, we have a look at how leading Austrian private banks, such as Bankhaus Spängler, Wiener Privatbank and Schoellerbank, are preparing for this customer shift.

Telcos need to start new activities and initiatives that go further than crisis management if they want to become ‘Future Ready’.

Business is facing uncomfortable questions. To answer them, we look at the shifts in customer needs and if demands are here to stay. And how it will affect your industry and what are the actions you have to take now.

New customer expectations are already here. COVID-19 is the biggest health and economic crisis of the 21st century, so far. And as the world does its best to manage the situation, our ways of life have been altered. We are now entering a new socio-economic reality.

The COVID-19 outbreak is a new global reality that arrived fast and unexpectly, resulting in the birth of completely unfamiliar business context. With the beginning of the new calendar and fiscal years, businesses have seen their plans for 2020 become obsolete over the course of a few weeks. Undoubtedly as part of immediate crisis management, business leaders are coping with today but also revising plans, projections and priorities for what many are calling the ‘New Normal’.

5G is the next generation in wireless network technology, promising faster connection speeds, lower latency, and higher bandwidth. 5G also means faster data transfer and lower data transmission costs. As a result, the new technology lays the foundation for innovations ranging from autonomous driving to smart cities.

In this report we look at 16 use case ideas across eight industries and assess how they will leverage 5G and the data economy to improve their industry value chains.

A new study by Revolut Business reveals that just under half of SMEs in Europe (surveyed in UK, France and Poland) are looking to change their business account provider within the next year.

In the face of new challenges posed by demographic change and our immense technological progress, it is becoming increasingly important for us as a society to use technology to develop beneficial solutions for the older generation.

When people think about FinTech, they often look to the US and Europe, focusing on complex solutions like blockchain, challenger banking, and payment systems. However, Asia has adopted a different relationship with FinTech.

Technology has become a part of almost every day-to-day activity. Things are no different for how brands do business. The customer journey has been transformed to address rising expectations in speed, precision, personalization and security through implementation of technologies at crucial touch-points, or the moments of interaction between the brand and the customer.

How to transform from legacy to leader in the world of finance and what first steps a legacy bank should take to not only transform the business, but do so effectively.

Explore what is blockchain, key benefits and how is blockchain impacting businesses and what is holding companies back from adopting blockchain.