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Inspire and inform.

We are always curious about brand opportunities that lie at the crossroads of emerging consumer needs, enabling technology and market dynamics. What we learn, we like to share.

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Is innovation pressure coming from FinTechs under control? The worst may still come.

It’s not just agile startups breathing down your neck; the digital giants (Tencent, Apple, Google, Facebook and Amazon) know their customers better than you know your own. And they all want a piece of your pie. Question is, how will you stand your ground?

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Explore the status quo and near-future forecasting of our ageing population

Dive into areas with the greatest need and potential for innovation

Whereas creating and capturing value are regarded as distinct organizational goals, organizations often attempt to innovate using the same processes, systems and mindsets as with any incremental or efficiency focused activity.

— AGILE GUIDE SERIES

Meet
your
guides

A playbook for running successful sprints within your organization. We’ve broken down each step of the process, from setting up a team to moving through each Sprint for an easy-reference guide every team can use.

The Agile Org Guide explores insights into the reality of Agile within established organizations by addressing and debunking the most widely circulated myths.

— AGILE GUIDE SERIES

A playbook for running successful sprints within your organization. We’ve broken down each step of the process, from setting up a team to moving through each Sprint for an easy-reference guide every team can use.

The Agile Org Guide explores insights into the reality of Agile within established organizations by addressing and debunking the most widely circulated myths.

Create A Success Case For Your Agile Transformation – Then Scale It

Neobanks: Postponing Profit To Grow Customer Base

Next Generation Of Banking

Tech At Every Step Of The Retail Customer Journey

New Store Concepts

(R)evolution Of Sportswear

New Era Of Brand Activism

2018: The Year Of Brick-And-Click

Spotify: Dominating Music In Real Time

Influencers Now: The Current State Of Influencer Marketing

6 Customer Experience Trends Of 2017

Touch-Point Technology: Transforming The Customer Journey

giffgaff’s Strategy: The Underdog Leading In CX

From Wasted To Wellbeing: Fostering A Sense Of Community In Festivals Of Exercise

Everything You Thought About Customer Service & Loyalty Is Wrong

The Near Future Of The On-Demand Economy

Sustainability: Ecology & Economy

Telstra: Strive To Serve & Know Customers Best

The Near Future Of Retail

There Is A Bot For That

The Rich Silver Economy

Beauty & Tech

Case Study: Pokémon Go

Case Study: Volvo – Always Put People First

The Near Future Of Automotive Industry

Home Appliance

The Near Future Of Added Value Services In CPGs

LHBS Study: Collecting And Sharing Insights

Chatification

Stefan Erschwendner At ADC Young Talents Congress

Vice Media

Joanna Bakas: The Power Of Unlearning

A Practical Guide To Business Modeling

The Near Future Of Telecom

The Near Future Of Travel

#momwasright: From Insights To Execution

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