The New Normal


The New Normal.

The New

The world has changed so fast and so much, like never before. Businesses that fail to go through a significant evolution will likely become obsolete in the new post-crisis reality.
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Anomalies spotted as a result of COVID-19 outbreak. What will stick and become an actual trend in the ‘New Normal’?

In this report, we look at a few of the anomalies within consumer behavior. Anomalies can be signs of the ‘next big thing’ lurking right around the corner.

what to expect
  • 8 anomalies
  • 15+ cases from Europe, US and Asia
  • areas covered: dating, travel, fashion & luxury, insurance and wellbeing, experiences
In this report, we look at three recommended priorities we believe that business needs to focus on to generate and execute ideas that will become vital to keeping a customer base and potentially growing it.
  • Value perception
  • Relevant information and influence
  • Expecting from relationships
We prepared an overview of how future ready businesses are responding to deliver customer value faster, better, cheaper.
what to expect
  • 11 signs of change showing how businesses are delivering new customer value.
  • Avoiding hassle, reducing effort and offering less friction for your customers
  • Reducing financial efforts, entry and exit barriers for risk-averse customers that have less budget.
  • Experience with emotional and functional values customer.
Business is facing uncomfortable questions. To answer them, we look at the shifts in customer needs and if demands are here to stay. And how it will affect your industry and what are the actions you have to take now.
  • COVID-19 business insights.
  • Examples of brands taking action.
  • Recommended priorities for immediate action.
  • Steps to becoming a future ready company
Telcos need to start new activities and initiatives that go further than crisis management if they want to become ‘Future Ready’.
learn how to
  • Create better value for consumers within their home.
  • Develop offers for SME customers.
  • Rethink 5G monetization strategy.
  • Reduce churn and bind customers long term.
The Time To Act Is Now — Are You Future Ready Infographic.
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LHBS and Frontira join forces

We have been partners for several years, sharing similar mindset and complementing each other on skillet and expertise. Our market asked for it, we delivered.

The New Normal.

The COVID-19 outbreak is a new global reality that arrived fast and unexpectly, resulting in the birth of completely unfamiliar business context. With the beginning of the new calendar and fiscal years, businesses have seen their plans for 2020 become obsolete over the course of a few weeks. Undoubtedly as part of immediate crisis management, business leaders are coping with today but also revising plans, projections and priorities for what many are calling the ‘New Normal’.