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The New Normal Series: Telecommunications
With an expected 5 p.p. decrease in revenue growth compared to the initial forecast, the Telecommunications industry has only marginally been hit by COVID-19. However, shifting customer demand and accelerated trends have, and will continue to impact organisations worldwide. In this webinar, Joanna touches upon the major trends in Telco, discusses industry examples that showcase business agility, and explains why cost cutting in times of crisis could mean you will underperform by over 30% compared to your industry leader.
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In the series first session, LHBS Managing Partner Joanna has been taking a deep dive into the challenges and opportunities of the Telecommunications industry, looking at three key areas; Value Creation, leveraging Key Resources, and Customer Relationship Management.
What to expect:
- Consumer behavior insights
- Best practice examples
- Telecom stats
- Recommendations on acting in the ‘New Normal’